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In retail, Christmas shops you.
Dec. 18th, 2010 02:00 pmI've been so busy this past week with work. I originally was only scheduled four days with shifts that ranged from 3.5 hours to 6 hours. Thursday, my manager called in sick, and the assistant manager (who's really awesome, so I'll resist using the nickname for this position from Chuck) called me in to cover his shift. Unfortunately, that put us over in hours.
(Explanation: In some retail, there's this really weird practice where if a store needs another person during a shift but doesn't have enough hours to cover that shift, the manager can take that shift and the hours s/he works won't count. Or something. I think it's because the management is salaried.)
All my shifts were hectic and a blur. Holiday shoppers are fucking scary. I've had a small crowd mob me a couple of times when I was helping another shopper. The mob was really insistent, because they had been waiting for assistance for a couple of minutes and there was nobody else on the floor (reasons: we only had two workers in the store, because the third was on break, or we had two people manning registers and only one person on the floor). In one case, the shoppers I had originally been helping up and left; I spent five minutes after things had quieted down, searching the store for them (and this was AFTER I found the item they were searching for, which was hard to find). On other occasions, the shoppers were totally understanding, because - hey! - it's the holiday season, we're obviously understaffed, and getting a sales associate to help anybody is kind of a clusterfuck, but we're all really polite and willing to help them. (Which is the truth. I'd rather have somebody accept my help when I offer it, than have them refuse or completely ignore me and search the entire store in vain, only then coming up and asking for help when they're frustrated)
So, the holiday shopping season is running me ragged.
A few points of etiquette that I'd like for people to take from this:
( Read more... )
Other points of etiquette for this holiday season:
( Read more... )
(Explanation: In some retail, there's this really weird practice where if a store needs another person during a shift but doesn't have enough hours to cover that shift, the manager can take that shift and the hours s/he works won't count. Or something. I think it's because the management is salaried.)
All my shifts were hectic and a blur. Holiday shoppers are fucking scary. I've had a small crowd mob me a couple of times when I was helping another shopper. The mob was really insistent, because they had been waiting for assistance for a couple of minutes and there was nobody else on the floor (reasons: we only had two workers in the store, because the third was on break, or we had two people manning registers and only one person on the floor). In one case, the shoppers I had originally been helping up and left; I spent five minutes after things had quieted down, searching the store for them (and this was AFTER I found the item they were searching for, which was hard to find). On other occasions, the shoppers were totally understanding, because - hey! - it's the holiday season, we're obviously understaffed, and getting a sales associate to help anybody is kind of a clusterfuck, but we're all really polite and willing to help them. (Which is the truth. I'd rather have somebody accept my help when I offer it, than have them refuse or completely ignore me and search the entire store in vain, only then coming up and asking for help when they're frustrated)
So, the holiday shopping season is running me ragged.
A few points of etiquette that I'd like for people to take from this:
( Read more... )
Other points of etiquette for this holiday season:
( Read more... )
