Fortunately, corporate has come to view part-time sales associates (such as myself) with distrust and assume that we're all Neanderthals with no morality or ethics, so we're not allowed to do returns :D

However, yes, it is much much much easier if a customer actually brings the damn receipt. And the card that they used (if paid with credit/debit). We're not Wal-mart, so we can't give them cash back for a return, even if they used a card to pay for the original transaction.

Actually, despite the rabid claims of a customer, I don't even think Wal-mart really practices that. It would be dishonest and can potentially screw a customer if their purchases were stolen. As completely evil as Wal-mart is, I just can't see them doing that; it's too stupid.